General questions
- We offer a variety of t-shirts including graphic tees, plain tees, vintage-inspired tees, and custom designs.
- To place your order follow the below steps:
- Explore our wide range of categories to find items that capture your interest, and choose the relevant size referring to our size chart and click on the ‘Add to Cart’ button. Feel free to add multiple products to your cart as well!
- In ‘My cart’, you can either choose to continue to browse more items or proceed to confirm the order.
- To proceed with the order, you can create an account on the HiroX website or log into your existing account on the website itself.
- Once everything’s good to go, proceed to Checkout, confirm your shipping address, select the desired payment method, and confirm the order.
- We have a size chart available on our website to help you determine the best size for you. You can also refer to customer reviews for additional insight on sizing.
- Yes, we offer plus sizes for most of our t-shirts. Please refer to our size chart for specific measurements.
- Our standard shipping time is 5-7 business days. However, we also offer expedited shipping options for an additional fee.
- All orders will be shipped and delivered through leading logistics partners in fully sealed packages to ensure that they reach you in perfect condition.
- You will receive an E-mail on a successful order placement.
- Please reach out to us at +91 8096609909
- If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it.
- If you have accepted the shipment, no worries, you can return the product and exchange it for something else.
- In case you desire any changes or edits in your order, kindly contact/Whatsapp us at +91 8096609909. Our customer care team will help you out with customized solutions wherever possible.
- All Cancel Requested orders will be wallet refunded instantly to prevent cancellation charges from therespective banks
Other questions
- Just click on ‘Forgot Password’ option and we will send password reset link on your email address registered with us.
- We have 7 days return policy for any unworn and unwashed t-shirts. Please refer to our website for more details on our return process.
- Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order.
- Yes, we often have sales and discounts on our t-shirts. Be sure to sign up for our newsletter to stay updated on our latest promotions.
- Yes, we take great care in ensuring that our t-shirts are ethically made. We work with suppliers who follow fair labor practices and use sustainable materials.
- You can contact our customer service team through email, phone, or live chat on our website. We are available to assist you Monday-Saturday from 10am-7pm IST.
- There is no trial and buy option for our product purchased from our website. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages.
- Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.
- We update our customers through emails once we initiate the online refund procedure
- If our last email states that we have initiated the online bank account refund procedure, kindly wait for the process to complete (Typically 5-6 working days only)
- For queries you can call us at +91 8096609909
- In some rare circumstances, bank account refund procedure might take up to 2-3 weeks time depending on the customer’s bank
- All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.
