To place your order follow the below steps:
Explore our wide range of categories to find items that capture your interest, and choose the relevant size referring to our size chart and click on the ‘Add to Cart’ button. Feel free to add multiple products to your cart as well!
In ‘My cart’, you can either choose to continue to browse more items or proceed to confirm the order.
To proceed with the order, you can create an account on the HIROX website or log into your existing account on the website itself.
Once everything's good to go, proceed to Checkout, confirm your shipping address, select the desired payment method, and confirm the order.
How do I know what size t-shirt to order?
We have a size chart available on our website to help you determine the best size for you. You can also refer to customer reviews for additional insight on sizing.
Do you offer plus sizes?
Yes, we offer plus sizes for most of our t-shirts. Please refer to our size chart for specific measurements.
How long will it take for my t-shirt to arrive?
Our standard shipping time is 5-7 business days. However, we also offer expedited shipping options for an additional fee.
How will i receive my order?
All orders will be shipped and delivered through leading logistics partners in fully sealed packages to ensure that they reach you in perfect condition.
How will i get confirmation that my order is placed successfully?
You will receive an E-mail on a successful order placement.
I tried placing my order using my debit card/ credit card/ net banking/upi. the order was not successful but my money got deducted. what really happened with my money?
Please reach out to us at +91 8096609909
How do i cancel my order?
If the order is shipped already, unfortunately we wouldn’t be able to cancel it. However, you can politely refuse to accept the shipment and let us know about it.
What to do if i forgot my password?
Just click on ‘Forgot Password’ option and we will send password reset link on your email address registered with us.
What is your return policy?
We have 7 days return policy for any unworn and unwashed t-shirts. Please refer to our website for more details on our return process.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your order.
Do you have sales or discounts?
Yes, we often have sales and discounts on our t-shirts. Be sure to sign up for our newsletter to stay updated on our latest promotions.
Are your t-shirts ethically made?
Yes, we take great care in ensuring that our t-shirts are ethically made. We work with suppliers who follow fair labor practices and use sustainable materials.
Is there any trial then purchase option available?
There is no trial and buy option for our product purchased from our website. However, in order to assist you in picking the right size, we have size chart with body measurements on our product pages.
I wish to add few more products in my order. will it be possible?
Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.
I haven't received my refund yet. what should i do?
We update our customers through emails once we initiate the online refund procedure
If our last email states that we have initiated the online bank account refund procedure, kindly wait for the process to complete (Typically 5-6 working days only)
For queries you can call us at +91 8096609909
In some rare circumstances, bank account refund procedure might take up to 2-3 weeks time depending on the customer’s bank
Is it safe to shop online if i make payment using net banking, debit card or credit card?
All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection.
How can I contact customer service if I have a question or concern?
You can contact our customer service team through email, phone, or live chat on our website. We are available to assist you Monday-Saturday from 10am-7pm IST.
